Thank you,

Next, our partner Bott and Co solicitors will make contact with your lender.

• Day 1-2

  MAIL YOUR LENDER

  A letter will be drafted by your solicitor and dispatched to your lender, outlining the details of your mis-sold claim.

• Day 14

  YOUR LENDER SHOULD HAVE REPLIED

  Two weeks in, your lender should have acknowledged your claim. If there's silence, a letter will be sent to chase up.

• Week 8

  YOUR LENDER MAY REPLY

  Your lender is normally obligated to reply by 8 weeks but this could be delayed as the FCA are allowing firms to pause complaints until their investigation is concluded meaning they may not reply until after 25 September 2024 at the earliest.

• 25 September 2024 

  the FCA releases its findings

  If your claim goes to a discretionary commission arrangement, the process will pause until the FCA releases its findings and directives post-investigation.