If you purchased a car, van, or motorbike on PCP or Hire Purchase PCP or Hire Purchase between 2007 and 2021, you could be due thousands back in compensation.
100% no win, no fee*· Instant claim checks · Expert support when you need it · Average compensation of £1,600***
Thousands of drivers have reported being overcharged and mis-sold by undefined car finance to the Financial Conduct Authority (FCA). This has led to a significant review, revealing widespread issues. If you’ve taken a finance deal with undefined and think you have been mis-sold, you might be entitled to a refund. Start your undefined car finance claim today and reclaim what’s rightfully yours.
Undisclosed commissions and conflicts of interest have led to mis-selling in car finance agreements.
Discretionary commission models allowed brokers to inflate interest rates for their own gain.
Drivers lacked clarity on how commissions affected their loan costs, and were often unaware of the financial implications.
Martin Lewis, MoneySavingExpert.com
If you’ve had car finance with Black Horse you could have a claim worth:
If you’ve had car finance with Motonovo you could have a claim worth:
If you’ve had car finance with Close Brothers you could have a claim worth:
Get an instant answer about whether you can claim and how much you may be able to claim.
Add your personal details like name, date of birth and address.
By using a credit check platform we can validate car finance agreements identified by yourself that may be claimable
You decide if you’d like us to help to get your claim started.
If you have been mis-sold, you’ve been in the dark for long enough. It’s why we’ve done everything to make claiming as simple and straightforward as possible. No complex forms, no legal jargon — just a clear road to potentially getting money back in your pocket.
Our free, easy-to-navigate claims tool instantly determines if you're eligible to make a claim. With no obligation to proceed, what’s the harm in trying?
You don’t need another voice in your ear but, if you need a hand, our team of friendly claims handlers are here to help, 24/7.
Peace of mind is priceless. That's why are partners operate on a "no win, no fee*" basis — if you don't reclaim, you don't owe a penny.
We’ll give you an instant answer about whether you can claim and how much you may be able to claim. If you decide that you’d like to move forwards, here’s what happens next.
A letter will be drafted by your solicitor and sent to your lender.
Your lender should acknowledge your claim within two weeks. A follow-up letter will be sent if needed.
Your lender is usually required to respond within 8 weeks, but this may be delayed due to FCA investigations until after 25 September 2024.
If the claim involves a discretionary commission arrangement, the process will pause until the FCA releases its findings.
You can self-represent and approach the lender directly, go to the Financial Ombudsman Service (FOS), OR you can submit a claim with ourselves and our working partners and we’ll do all the legwork for you. Operating on a No-win-No-fee basis. This means it costs you nothing upfront to join. If your claim is successful, a pre-agreed percentage will be taken as a fee. If your claim is not win successful, you won’t pay a penny.
Anyone who entered a car finance agreement (such as PCP or HP) that was not sold transparently, where terms, commissions, and costs were not fully disclosed, or where the product was unsuitable for their needs, may be eligible. This includes agreements signed before certain regulatory changes were implemented by the FCA in January 2021.
The amount you can reclaim depends on a number of factors, including the size of your loan, the terms of your agreement and how much you were overcharged — be it through undisclosed commissions or inflated interest rates. On average, compensation comes to £1,600. In some cases, that has risen to over £3,000.
A Discretionary Commission Arrangement is when the amount of commission a car dealer or broker receives directly links to the interest rate of the car finance agreement they sell. In other words, the higher the interest rate they convince the customer to agree to, the higher their commission. This practice was banned by the FCA on 28 January 2021 to prevent financial incentives from influencing the cost of loans for consumers.