Destination? Compensation

Find out below how our process works

How it works

We find your agreements

Our system connects with major credit reference agencies and vehicle registration databases, allowing us to identify all car finance agreements linked to you, even if you have changed your name or moved to a different address.

We take the wheel

Once you provide your basic details, our system get’s to work. Within seconds we’ll pull together your historic car finance agreements, even those dating back before 2007, which are often difficult for individuals to locate.

The real work begins

Your claim is passed to our partner law firms, who review all your agreements individually. They gather evidence. Negotiate directly with lenders and work to maximise your compensation all on a no-win, no-fee basis, meanwhile, you don’t have to lift a finger.

When will I get my money?

Once you submit the claim form, here’s what happens next:

Letter to lender

Our partner, solicitors, will contact your lender by letter to make a claim on your behalf.

Reply expected

The lender should reply or at least acknowledge your complaint.

Delayed reply possible

Delayed reply possible
The FCA has paused firms from issuing final responses until 4 December 2025.

FCA consultation

The regulator will launch a formal consultation in October 2025,, in what could be an industry-wide redress scheme, exploring how compensation will be structured, including whether it should be opt-in or opt-out.

All FAQs

Our PCP claims experts assist customers with claims involving major lenders, including Black Horse Ltd, Volkswagen Financial Services (UK) Ltd, FirstRand Bank Ltd (London Branch), BMW Financial Services (GB) Ltd, Santander Consumer (UK) PLC, RCI Financial Services Ltd, Vauxhall Finance PLC, Close Brothers Ltd, PSA Finance UK Ltd, FCE Bank PLC, Mercedes-Benz Financial Services UK Ltd, CA Auto Finance UK Ltd, Clydesdale Financial Services Ltd, Blue Motor Finance Ltd, NIIB Group Ltd, Toyota Financial Services (UK) PLC, Moneybarn No. 1 Ltd, Hyundai Capital UK Ltd, Startline Motor Finance Ltd, and many more.

If your agreement was with one of these lenders or others not listed, you may still be eligible for compensation. Our PCP claim services can help you get started.

The amount you can reclaim from a mis-sold PCP agreement depends on several factors:

The amount of your finance loan: Generally, the larger the loan, the more you could reclaim.
The duration of the agreement: Longer agreements may result in higher compensation.
The interest rate: If you paid a higher rate than necessary, you could reclaim the difference.

If you’re unsure about the rate you should have been offered, PCP experts can help determine what you're entitled to and ensure you get the compensation you deserve.

The average PCP refund payout can vary based on the loan amount and other factors. On average, many clients have received over £950 in compensation. However, depending on the vehicle’s value and the length of the agreement, refunds can sometimes reach as high as £10,000.

To find out if you qualify and estimate your potential refund, PCP experts can guide you through the process with tools like our PCP Claims check.

The most common types of mis-selling that may make you eligible for a PCP claim include:

Hidden Discretionary Commission Arrangements: Brokers charging higher interest rates to increase their commissions.
Inflated Interest Rates: Charging customers more than they should have paid.
Lack of Explanation: Not fully explaining financing options or who owns the car at the end of the agreement.
Not Carrying Out Affordability Checks: Failing to assess whether you could afford the agreement.

If any of these apply to your case, our PCP experts can help you with mis-sold finance help to secure the compensation you deserve.

If your agreement was with one of these lenders or others not listed, you may still be eligible for compensation. Our PCP claim services can help you get started.

The amount you can reclaim from a mis-sold PCP agreement depends on several factors:

The amount of your finance loan: Generally, the larger the loan, the more you could reclaim.
The duration of the agreement: Longer agreements may result in higher compensation.
The interest rate: If you paid a higher rate than necessary, you could reclaim the difference.

If you’re unsure about the rate you should have been offered, PCP experts can help determine what you're entitled to and ensure you get the compensation you deserve.

To find out if you qualify and estimate your potential refund, PCP experts can guide you through the process with tools like our PCP Claims check.

The most common types of mis-selling that may make you eligible for a PCP claim include:

Hidden Discretionary Commission Arrangements: Brokers charging higher interest rates to increase their commissions.
Inflated Interest Rates: Charging customers more than they should have paid.
Lack of Explanation: Not fully explaining financing options or who owns the car at the end of the agreement.
Not Carrying Out Affordability Checks: Failing to assess whether you could afford the agreement.

If any of these apply to your case, our PCP experts can help you with mis-sold finance help to secure the compensation you deserve.

Still have a question?

If you need us, please reach out. We'll be happy to help you.

Email us

For questions about the process or your claim, pop us an email on:

helpme@reclaim247.co.uk

READY.SET.CLAIM

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Reclaim247.co.uk is a trading style of Claimsline Group Ltd, registered in England and Wales, Company registration number 09071409. Registered Office: C/O Burton Varley Ltd, Suite 3, 2nd Floor, Didsbury House, 748 - 754 Wilmslow Road, Manchester, United Kingdom, M20 2DW. VAT registration number 217654795. Registered with the Information Commissioner's Office; registration number ZA059156. You can find our terms of use, privacy policy and our cookie policy here. Claimsline Group Ltd is a claims management company. Any solicitor we recommend you to is an independent professional from whom you will receive impartial and confidential advice. You are free to choose another solicitor. Claimsline Group Ltd is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities FRN Number is 831196.

¹ Where No Win, No Fee is offered - You pay nothing unless your claim is successful. A fee between 18 - 36%, including VAT applies on successful claims (fee dependent on level of redress secured), and a cancellation fee may apply outside the 14 day cooling-off period.

³ All figures disclosed on the results page of our form are based on the £950 figure the FCA has stated to be the amount that each claim could be worth.

⁴ Free Online Checker refers only to the live soft-credit check completed online to identify your car finance agreements.

⁵ All three examples of compensation clients have received are examples from our working partners Bott&Co. These claims were all won before the FCA’s pause on motor finance claims.