Meet our authors
Andrew Franks - Co-Founder; Automotive and Finance Expert
Andrew Franks is an expert in automotive and finance, and co-founder of Reclaim247, a company within the Claimsline Group that helps consumers recover money from mis-sold car finance agreements. With extensive experience across both sectors, Andrew has a proven history of building successful businesses. His deep knowledge of automotive finance, regulated products, and performance management has been pivotal in shaping Claimsline’s innovative approach to car finance and accident management. Previously, Andrew co-founded TheHousebuyer.com, streamlining the home-selling process, and served as Financial Director at Byte Digital Resources, where he drove growth by harnessing talent across digital, HR, marketing, and tech.
Shannon Smith O'Connell - Operations Director
Shannon Smith O'Connell is the Operations Director at Reclaim247, a specialized company within the Claimsline Group, focused on helping consumers reclaim money lost due to mis-sold car finance agreements, where she leads compliance, team development, and business strategy. Her expertise spans customer service, objection handling, media relations, operations management, sales, deal closure, and sales strategy. With extensive experience in operations and sales from her time at Clickdrive Media Ltd, Shannon has been instrumental in shaping Claimsline’s mission to provide better accident management for motorists. Outside of work, she is a dedicated wife, and new mom, and enjoys spending time with her dog.
Chris Roy - Product and Marketing Director
Chris Roy is the Product and Marketing Director of Reclaim247, a specialized company within the Claimsline Group, focused on helping consumers reclaim money lost due to mis-sold car finance agreements. His expertise spans web development, digital marketing, SEO, and UX design. Before joining Claimsline in 2022, Chris held significant roles at Auto Trader UK and AutoConvert, including Head of Product and Head of Digital Operations. He earned his BSc in Web Development from The Manchester Metropolitan University. Chris excels in bridging technical and marketing domains, driving growth through innovative digital strategies and a deep understanding of the evolving digital landscape.