Updated: 27 August 2026

Originally Published: 13 December 2024

At a glance

• A Hyundai finance claim is assessed against the individual finance agreement, not simply the Hyundai vehicle or the fact that finance was arranged through a dealership.
• Relevant motor finance agreements entered into between 6 April 2007 and 1 November 2024 may fall within the FCA redress scheme if the applicable criteria are met.
• Customers who changed Hyundai vehicles regularly may have several separate finance agreements. One agreement could potentially qualify while another does not.
• Hyundai PCP does not automatically indicate mis selling. A Hyundai PCP claim depends on how the individual agreement was arranged and whether it meets the FCA rules.
• Relevant arrangements can include discretionary commission arrangements, certain high commission arrangements and qualifying tied arrangements.
• Four parties are challenging elements of the FCA scheme. Hyundai is not one of the four challengers.
• The Upper Tribunal has partially suspended elements of the scheme while the challenges are considered [1]. Consumers can still complain during this period.
• The challenges will be heard either between 14 and 18 December 2026 or between 16 and 26 February 2027.
• Earlier expectations around payouts 2026 have changed. There is currently no reliable individual payment date for an affected claim.
• The FCA estimates average redress of approximately £829 per eligible agreement across the wider scheme. This is not a Hyundai specific figure or guaranteed payment.

Hyundai finance claims in 2026: why your finance history matters

If you have financed more than one Hyundai over the years, you may think of them as part of the same ownership journey. From the perspective of a Hyundai finance claim, they could be very different agreements.

You might have started with an i10, moved to an i20 and later changed to a Tucson or Kona. Each change could have involved a new finance agreement with its own dates, terms and commercial arrangements.

That distinction matters under the FCA's motor finance consumer redress scheme.

The scheme covers eligible motor finance agreements entered into between 6 April 2007 and 1 November 2024. It focuses on specified commission and tied arrangements and whether consumers were treated unfairly.

The regulatory position has also changed significantly since the previous version of this guide was published in April 2026. The FCA's scheme is now subject to four legal challenges [2]. The Upper Tribunal partially suspended elements of the scheme in July 2026, which has disrupted earlier expectations around payouts 2026.

For Hyundai customers, there are therefore two separate questions to consider.

First, which finance agreements did you actually have?

Second, could any of those agreements meet the FCA's criteria?

Had more than one Hyundai? Start by separating the agreements

Changing cars regularly can make old finance arrangements difficult to remember.

Imagine a driver who financed an i20 in 2012, changed to a Tucson in 2016, took another agreement in 2019 and moved to a newer Hyundai in 2023.

The customer might describe that as more than a decade of Hyundai car finance.

The paperwork could tell a different story. There may be four separate agreements.

That matters because each agreement can have its own:

• start date
• lender
• finance product
• interest rate
• broker or dealership arrangements
• commission structure
• information provided to the customer

A history of using Hyundai finance UK or Hyundai vehicle finance should therefore not automatically be treated as one continuous finance arrangement.

One agreement could potentially meet the FCA's criteria while another does not.

This also means that upgrading regularly is not itself evidence of car finance mis-selling. The important circumstances are those surrounding each finance agreement.

The dates now matter more than they did in April

The FCA scheme covers relevant agreements entered into between 6 April 2007 and 1 November 2024.

For someone with several historic Hyundai agreements, plotting those agreements against the relevant period can immediately make the finance history clearer.

An agreement from before April 2007 would sit outside that date range.

An agreement entered into during 2013 might fall within the relevant period, but would still need to satisfy the other scheme requirements.

A later agreement could have completely different commission arrangements.

The regulatory timetable surrounding those assessments has also changed.

When the FCA introduced the redress scheme on 30 March 2026 [3], it expected millions of claims to be settled during 2026. Legal challenges followed in April and May.

On 1 July 2026, the Upper Tribunal ordered the partial suspension of elements of the scheme while those challenges are considered.

The general motor finance complaint handling pause had already ended on 31 May 2026. Consumers can therefore still complain, even though parts of the redress process are affected by the Tribunal proceedings.

This is an important change from the position when this Hyundai guide was last updated.

What might have been happening behind the monthly payment?

Most motorists understandably focus on what finance means for their own budget.

How much is the deposit?

What will the monthly payment be?

How long does the agreement run?

What happens when it ends?

The FCA scheme looks beyond those figures at certain commercial arrangements that may have existed behind the finance offer.

Three types of arrangement are particularly relevant.

A discretionary commission arrangement, or DCA, allowed a broker discretion over an aspect of the finance, such as the interest rate, in a way that could affect the commission received. The FCA banned DCAs in motor finance in 2021 [4].

A historic Hyundai finance DCA may therefore be relevant, but identifying a DCA does not automatically mean compensation is due. The agreement still needs to satisfy the applicable scheme rules.

The scheme can also cover certain high commission arrangements. Under the final FCA rules, the commission must represent at least 39% of the total charge for credit and 10% of the total amount of credit to meet the high commission test [5].

A third category concerns certain tied relationships between lenders and brokers. This can include contractual arrangements requiring a broker to introduce consumers exclusively to one lender or give that lender the first opportunity to provide finance.

That is different from simply remembering that a Hyundai dealership only discussed one finance option.

The existence of commission, an expensive interest rate or limited choice does not establish mis-sold car finance on its own.

Why repeat Hyundai PCP customers need to look agreement by agreement

PCP makes the distinction between a long ownership journey and separate finance agreements particularly important.

A customer might say they had Hyundai PCP for nine years.

In practice, they may have signed three separate three year agreements.

That difference matters for a Hyundai PCP claim.

Personal Contract Purchase is the finance product. It does not, by itself, indicate that the customer experienced mis-sold PCP car finance.

Instead, each agreement needs to be considered on its own circumstances.

For example, a customer could have:

• entered their first PCP agreement in 2014
• traded the vehicle and signed a new agreement in 2017
• changed vehicles again under another agreement in 2020

A potential Hyundai finance PCP claim relating to one agreement does not automatically determine the position of the others.

The same principle applies to wider PCP finance claims, individual PCP claims and PCP car claims.

Each agreement can have different terms and commission arrangements. Each can therefore produce a different outcome.

A PCP claim also does not mean the customer automatically receives everything paid under the agreement as a PCP refund. Any PCP compensation claim depends on eligibility and the redress methodology that applies.

One agreement may qualify while the next does not

This is where having several agreements can become important.

Consider four hypothetical Hyundai agreements.

The first was entered into before the FCA scheme's relevant period.

The second falls within the date range, but no qualifying arrangement is established.

The third involved a relevant commission arrangement and requires assessment under the scheme.

The fourth falls within the relevant period but is affected by an applicable exclusion.

The customer has one history of Hyundai ownership, but four potentially different regulatory outcomes.

This is why a Hyundai car finance claim should not be assessed purely on the manufacturer, dealership relationship or total number of vehicles financed.

The FCA rules also contain specific requirements and exclusions. Some commission arrangements fall below the applicable thresholds. Certain other agreements can fall outside the scheme.

Likewise, paying a high interest rate does not establish car finance mis selling. Nor does simply knowing that a dealer received commission.

A car finance claim depends on what happened within the individual agreement.

Why Hyundai customers may now be waiting longer

The original FCA timetable changed after four parties brought legal challenges against elements of the motor finance redress scheme.

The challengers are:

• CA Auto Finance UK Limited
• Consumer Voice Limited
• Mercedes Benz Financial Services UK Limited
• Volkswagen Financial Services UK Limited

Hyundai is not listed among the four challengers.

However, the proceedings are not limited in practical significance to customers of those businesses. They concern elements of the wider FCA car finance redress scheme.

The Upper Tribunal's July order partially suspended specified parts of that scheme while the legal issues are resolved.

The word "partial" is important.

The entire scheme has not stopped. Firms must continue work required under provisions that remain in force. They are expected to continue preparing and to progress matters where possible.

However, firms are not currently required to calculate or pay redress under the suspended elements.

For Hyundai customers, this means a complaint can still be made. It does not mean an affected compensation payment can currently proceed according to the timetable originally expected in March.

When will the Upper Tribunal hear the challenges?

The Upper Tribunal will hear the challenges either between 14 and 18 December 2026 or between 16 and 26 February 2027.

Which hearing window applies depends on procedural developments involving possible further expert opinion or disclosure.

A judgment is expected in the months following the hearing.

If the scheme is upheld and the judgment is not appealed, the FCA expects payments under the scheme to begin in 2027. If the scheme is overturned in whole or in part, the FCA will need to determine what happens next.

This is why older information about payouts 2026 may no longer reflect the current position.

There is no reliable individual payment date for an affected Hyundai finance claim at this stage.

What the legal challenges do not tell you

The Tribunal proceedings are important, but they do not answer every question about an individual Hyundai agreement.

They do not establish whether your agreement involved a DCA.

They do not tell you whether commission met the high commission threshold.

They do not establish whether a relevant tied arrangement existed.

They do not determine whether an individual agreement qualifies.

They also do not tell you how much car finance compensation an eligible agreement could eventually receive.

Those questions depend on the agreement itself and the FCA rules.

This distinction can be particularly useful for motorists with several historic agreements. The industry wide timetable may be uncertain, but identifying the agreements themselves is a separate task.

Three Hyundai agreements do not mean three average payouts

The FCA's central estimate for the wider scheme is approximately £829 in redress per eligible agreement [6].

That figure is useful for understanding the overall scale of the scheme. It should not be treated as a standard car finance refund.

It is not a Hyundai specific average either.

Suppose someone identifies three previous Hyundai agreements. Simply multiplying £829 by three would not provide a reliable compensation estimate.

Each agreement first needs to qualify.

If more than one is eligible, the redress for each can still differ according to the circumstances and applicable calculation.

The terms car finance compensation, car finance refund and PCP refund are often used broadly when people search for information. They should not be interpreted as meaning all payments under an eligible agreement will be returned.

Reconstructing your Hyundai finance history

If you have changed Hyundai vehicles several times, trying to remember agreement numbers may not be the easiest starting point.

Start with the cars.

Create a simple list of the Hyundai vehicles you remember financing.

• Vehicle : i10, i20, Tucson, Kona or another model
• Registration: Full or partial registration if available
• Approximate date: When you bought or collected the vehicle
• Dealership: Where the finance was arranged
• Finance type: PCP, HP or unsure
• Finance provider: If remembered

Then look for records connected with each vehicle.

Old emails may contain finance confirmations or dealership correspondence. Bank statements can show regular payments and the name attached to them. Previous vehicle documents may help establish when one agreement ended and another began.

Credit records from TransUnion, Experian or Equifax may also help identify historic borrowing.

However, older or closed agreements may no longer appear on a current credit report. A credit reference check should therefore be treated as one source of information rather than a complete history.

For someone with several previous Hyundais, reconstructing the vehicle timeline first can make the finance history much easier to follow.

What if you only remember the cars?

Not having every finance document does not necessarily prevent an older agreement from being identified.

A car finance refund check can help establish basic details about a historic agreement and whether further assessment may be appropriate.

For someone specifically investigating PCP, a PCP claim check can serve a similar initial purpose.

The important distinction is between identifying an agreement and establishing eligibility.

A refund or claim check does not prove mis-selling in relation to the wider car finance scandal. It does not guarantee compensation either.

Its purpose is to help establish what finance existed before the agreement is considered against the relevant criteria.

Deciding what to do next

There is more than one way to raise concerns about historic motor finance.

Contact the lender directly

Consumers can complain directly to the relevant lender without professional representation.

The FCA scheme is free for consumers to use.

For someone with several agreements, this may first require identifying which lender was responsible for each one.

Seek independent legal advice

Some consumers choose to obtain independent legal advice about their circumstances.

Fees and funding arrangements vary. These should be understood before instructing a solicitor.

Use a regulated claims management company

Some consumers choose an FCA regulated claims management company to help identify historic agreements or manage their claim.

Reclaim247 is an FCA regulated claims management company that supports consumers with car finance claims. Depending on the service used, fees may apply if compensation is recovered.

Using Reclaim247 or another finance claims expert is optional. Consumers can also complain directly to their lender for free.

Frequently asked questions

I financed several Hyundais. Do I need to check every agreement?

If you want to understand whether more than one agreement may be relevant, each should be identified and considered separately.

Several years of Hyundai car finance can involve multiple agreements with different dates, terms and commission arrangements.

Can one Hyundai PCP claim qualify if another does not?

Potentially.

Two Hyundai PCP agreements can have different circumstances. One agreement meeting the FCA criteria does not automatically establish that another will also qualify.

What if I cannot remember which company financed my Hyundai?

Check old emails, bank statements, dealership documents and previous finance correspondence.

Credit records from TransUnion, Experian or Equifax may also help, although older accounts may no longer appear.

Can an agreement still matter if I traded the Hyundai in years ago?

Potentially.

Trading in or selling the vehicle does not automatically determine whether the historic agreement falls within the FCA scheme. The agreement itself and applicable criteria remain important.

Is Hyundai challenging the FCA redress scheme?

Hyundai is not listed by the FCA as one of the four current challengers.

The challenges have been brought by CA Auto Finance UK Limited, Consumer Voice Limited, Mercedes Benz Financial Services UK Limited and Volkswagen Financial Services UK Limited.

Can I still complain during the partial suspension?

Yes.

The scheme has been partially suspended rather than stopped entirely. Consumers can still complain, while firms must continue complying with provisions that remain in force.

The suspension does affect requirements relating to calculating and paying redress under the suspended elements.

Does the £829 average apply to every Hyundai agreement?

No.

The approximately £829 figure is the FCA's estimated average redress per eligible agreement across the wider scheme. It is not a guaranteed payment or Hyundai specific average.

What if my credit report only shows some of my old agreements?

That can happen because older or closed credit accounts may no longer appear.

Use your credit report alongside other information such as bank statements, old emails, vehicle documents and dealership correspondence.

Start with your cars, then follow the finance

If you have owned several Hyundais, you may remember the cars far more easily than the finance agreements behind them.

That is a useful place to start.

Build a timeline of the vehicles you financed. Identify the separate agreements where possible. Then consider each agreement against the FCA scheme rather than treating years of Hyundai ownership as a single claim.

The legal challenges have made the eventual payment timetable less certain. They have not made every Hyundai agreement the same.

For a potential Hyundai finance claim, the history of each agreement remains more important than the badge on the car.

_________

References:

1. The Upper Tribunal has partially suspended elements of the scheme while the challenges are considered - https://www.fca.org.uk/news/statements/motor-finance-scheme-partially-suspended
2. The FCA's scheme is now subject to four legal challenges - https://consumervoice.uk/cars/fca-car-finance-compensation-challenge/
3. the FCA introduced the redress scheme on 30 March 2026 - https://www.fca.org.uk/publications/policy-statements/ps26-3-motor-finance-consumer-redress-scheme
4. The FCA banned DCAs in motor finance in 2021 - https://www.fca.org.uk/news/press-releases/fca-ban-motor-finance-discretionary-commission-models
5. Under the final FCA rules, the commission must represent at least 39% of the total charge for credit and 10% of the total amount of credit to meet the high commission test - https://handbook.fca.org.uk/handbook/conred5/conred5s1
6. The FCA's central estimate for the wider scheme is approximately £829 in redress per eligible agreement - https://www.fca.org.uk/publication/policy/ps26-3.pdf