News 16 July 2025 | Andrew Franks |
The car finance scandal has dominated financial headlines in recent months, with thousands of consumers pursuing car finance claims after discovering they may have been overcharged on their loans. However, the Government now appears to be signalling a tougher stance on the claims process, with Chancellor Rachel Reeves indicating it could soon become harder to obtain car loan compensation.
Reeves outlined her intention to crack down on what she described as a “culture of litigation” in the financial sector, which she believes risks undermining the stability of the City. She did not say what actions she would be taking, but she has already caused alarm among consumer campaigners who believe that those who have been mis-sold finance agreements should get a full and fair settlement.
The driver behind this policy shift is the continuing car finance scandal, which has seen widespread mis-selling by lenders and brokers. For many years, motorists were being overcharged interest rates, without their knowledge, due to hidden car finance commission arrangements between dealers and lenders. These commissions created incentives for brokers to charge higher rates, leaving consumers out of pocket.
The news has resulted in a boom in car finance claims as drivers seek car loan compensation either from the Financial Ombudsman Service or directly from lenders. It is thought that the total bill to the sector could be billions of pounds, and some banks have already set aside provisions for potential claims.
Reeves, addressing financial industry leaders in London, expressed her worry that the growing number of claims—both through formal complaints and legal action—could burden the financial system and discourage investment. She suggested that the Government is reviewing the current redress mechanisms to ensure they are “proportionate” and do not incentivise unnecessary litigation.
For claimants, this raises the prospect of stricter rules, shorter time limits, or caps on compensation in the future. While the Chancellor insisted that wrongdoing must still be addressed, she implied that reforms are necessary to protect the competitiveness of the UK’s financial services industry.
Consumer groups have expressed concern over these plans. The argument is that any watering down of redress schemes would result in victims of the car finance scandal missing out on any compensation. They state that the car finance commission practices that took place were unethical and in many cases, illegal, and that customers are therefore due a full refund.
A spokesperson for the consumer organisation Which? told the BBC: “Drivers should not bear the cost of industry failures. Any redress scheme must be fair, accessible, and ensure people get back what they are owed.”
For motorists who believe they were overcharged due to hidden commissions, the current advice remains to act promptly. Although no formal changes have yet been introduced, the Chancellor’s remarks suggest that the window of opportunity to make a claim on favourable terms may not remain open indefinitely.
If you believe you may have been impacted, collect your loan paperwork and look for signs of hidden commissions. Consider filing a complaint directly with your lender or via the Financial Ombudsman. Many consumers have already started their journey to reclaim thousands of pounds from potentially successful PCP claims.
Reeves' statement marks a shift by the Government, which now has to try to square up accountability for financial mis-selling with its wish to see a less litigious and more business-friendly City. Reeves has made clear that litigation must be brought under control, but how that will work out in practice and whether it will have any impact on car loan compensation claims is unclear.
For now, the advice is clear: if you suspect you overpaid due to the car finance commission arrangements, consider seeking advice and submitting your claim sooner rather than later.