Updated: 27 April 2026

Originally Published: 17 March 2025

What MotoNovo claims look like in 2026

MotoNovo has become one of the lenders most frequently mentioned in the UK car finance scandal, particularly in relation to how agreements were priced and introduced through dealerships.

If you are searching:

• how to claim against MotoNovo
• can I claim against MotoNovo Finance
• MotoNovo car finance claim

You are looking at a process that has changed significantly.

As of March 2026, the Financial Conduct Authority introduced a formal FCA car finance redress scheme. This created a structured system for reviewing agreements and determining whether car finance compensation is due.

This means a Motonovo Finance claim is no longer just a complaint.

It is now part of a wider review process that applies across millions of agreements.

This guide explains how to approach that process step by step, what to expect, and how to decide whether to proceed.

Step 1. Can I claim against MotoNovo Finance

The starting point is understanding whether your agreement is worth reviewing.

If you are asking:

can I claim against MotoNovo Finance

The answer depends on how your agreement was structured and explained at the time.

A car finance claim is based on potential mis-sold car finance, not whether the deal felt affordable.

You may want to review your agreement if:

• commission was not clearly explained
• the interest rate may have been influenced by the dealer
• you were only shown one finance option
• the agreement was completed quickly without full explanation
• the total cost of credit was unclear

These are common indicators of car finance mis-selling.

You do not need certainty before starting.

Most people begin with a car finance refund check to see if their agreement may fall within scope.

Types of MotoNovo mis-sold finance

Understanding how motonovo mis-sold finance may have occurred helps explain why claims exist.

The FCA scheme focuses on recognised patterns of unfairness.

Discretionary commission arrangements

This is the most significant issue across the car finance claims market.

Under this structure:

• MotoNovo provided a range of interest rates
• the dealer selected the rate offered
• higher rates could increase commission

Many customers were not aware that the rate could vary.

They often believed it was fixed based on creditworthiness.

This can lead to higher costs over the full agreement.

Undisclosed commission

Some agreements included commission that was not clearly explained.

The issue is not that commission existed.

It is whether customers understood:

• how the dealer was being paid
• whether that payment influenced the deal

Restricted lender options

Customers were sometimes presented with a single finance option.

This can affect:

• the ability to compare offers
• the perception of choice
• the final decision

PCP agreement complexity

Many PCP claims involve MotoNovo agreements.

PCP structures include:

• monthly payments
• a final balloon payment
• end-of-term options

If these elements were not fully explained, this may support a PCP refund.

Step 2. Gather the information you need

You do not need complete paperwork to begin a Motonovo Finance claim.

Start with:

• your name and address history
• approximate agreement dates
• vehicle details

If available, you can also include:

• finance agreements
• payment records
• dealership communications

If you do not have these, you can still proceed.

How to find old car finance agreements

A common issue is not knowing where your agreement is.

If you need to:

• find my car finance agreements
• understand how to find old car finance agreements

start with:

• bank statements
• email records
• dealership paperwork
• credit reports from Experian, Equifax, or TransUnion

If nothing is available, a car finance refund check through a CMC or finance claims expert can often locate your agreement using limited information.

Step 3. Decide how to make your claim

You can approach a car finance claim in two ways.

Option 1. Submit the claim yourself

You can contact MotoNovo directly.

You will need to:

• explain what was unclear
• describe how the agreement was presented
• keep your explanation factual

You do not need legal knowledge.

Option 2. Use a finance claims expert or CMC

Some people choose to work with a finance claims expert.

They can help with:

• identifying agreements
• completing a car finance refund check
• preparing your claim
• handling communication

Things to consider

• they usually charge a fee if successful
• they do not affect eligibility
• they can simplify the process

Step 4. Submit your MotoNovo car finance claim

When you make your MotoNovo car finance claim you will usually supply:

• your personal information
• details of your agreement
• an outline of your complaint

You may be asked:

• how the APR was represented to you
• whether commission was mentioned to you
• whether alternatives were offered to you

Once you have submitted your claim:

• it will be logged
• your agreement will be matched
• it will be sent to the FCA review process

Step 5. How MotoNovo Finance claims are assessed

Claims against MotoNovo Finance under the FCA scheme are assessed in a specific way.

This includes:

• evaluating agreements against FCA criteria
• analysing pricing and commission
• delivering an outcome based on what's fair

You do not have to show evidence of mis-selling.

The lender uses its own records, along with FCA guidance.

FCA car finance scheme: structure, timelines and what it means

The FCA car finance redress scheme is the framework that now governs all Motonovo Finance claims.

The payment scheme applies to agreements entered into between 2007 and 2024 [1]. However, it is not one single process. It is split into two distinct groups depending on when the agreement was entered into.

Scheme 1: Older agreements

• For agreements made between 6 April 2007 and 31 March 2014
• Covers earlier PCP and hire purchase agreements
• May involve older systems and less accessible records

The average compensation awarded to members of this group is typically around £734 although individual cases can vary significantly.

The older the agreement, the longer the process can take. Lenders may require additional time to retrieve records and confirm how the agreement was set up.

Scheme 2: Newer agreements

• This covers agreements between 1 April 2014 and 1 November 2024
• This includes more standardised agreements
• Data is generally easier to find and review

The average pay for this group is usually around £881.

Claims under this scheme will generally be expected to progress faster because of better record keeping and more consistent agreement terms.

Overall average compensation

Across both schemes, the FCA estimates:

• Average payout: £829 per agreement [2]

This figure is often quoted when people ask about car finance compensation. It's a guide only, your actual result will be based on the detail of your individual agreement.

Payout timelines: what to expect in 2026 and beyond

There is no single payout date.

However:

• Payouts 2026 are expected as claims begin processing under the scheme
• Reviews will continue throughout 2026 and 2027
• Complexity may mean some cases take longer to process

Timing depends on:

• which scheme your agreement falls into
• how complex the case is
• how many claims are being processed at the same time

Key deadline to claim

• Final deadline: 31 August 2027

This is the last date to submit a car finance claim under the FCA scheme.

Starting earlier does not guarantee a faster payout, but it ensures your claim is included in the process.

Step 6. What happens if your claim is successful

If your claim is successful, your car finance refund is based on financial difference.

This means the review considers:

• what you paid
• what a fair agreement would have cost
• the difference between the two

Compensation may include:

• excess interest
• commission-related overpayment
• interest added to refunds
• adjustments where relevant

It is not a full refund.

It is a correction of the financial outcome.

How car finance compensation is calculated

Compensation reflects the difference between:

• actual agreement cost
• fair agreement cost

Some agreements show a small monthly difference that becomes more noticeable over time.

This is why outcomes vary between claims.

Common mistakes to avoid

To keep your claim moving:

• do not wait for complete paperwork
• keep your explanation simple
• respond to follow-up requests
• do not assume every agreement qualifies

Starting early gives you more control over the process.

Frequently Asked Questions

How to claim against MotoNovo?

Complete a car finance refund check. This can assist with establishing whether or not your agreement could be part of the FCA scheme. Then you can proceed to collect some basic information such as your name and address history as well as approximate dates of agreement. At this point you are able to submit your claim directly to MotoNovo or you can let a finance claims expert handle the matter for you if you would like some assistance with managing the process.

What are MotoNovo Finance claims based on?

Did your agreement leave you at a financial disadvantage as a result of the way it was arranged or explained? This could be due to discretionary commission, unclear pricing or limited lender choice. The review takes into account what you paid versus what a fair agreement would have been.

Do all PCP claims qualify?

No, not all PCP claims qualify. Every case is considered on its own merits as part of the FCA scheme. Agreements where PCP has been used are more likely to be investigated closely because of the way that these work and the multiple elements that contribute to the overall cost, but ultimately qualification will depend on whether or not there was a clear transparency or pricing issue.

Can I still claim if my agreement has ended?

Yes, you can still make a car finance claim even if the agreement has ended, been paid off early or the vehicle has been sold. The FCA scheme will look at how the agreement was structured at the time it was taken out, not the current status.

How much could I be owed?

There is no set amount. FCA believe that on average you are likely to receive around £829 per agreement, however this will vary depending on the interest rate and commission charged, term and structure of your agreement. Some of your claims may attract a lower amount and others could be higher.

How do I find my old MotoNovo agreement?

To find my car finance agreements look through bank statements, emails, and dealership paperwork. You can also access your credit report through Experian, Equifax or TransUnion. If records are missing, a car finance refund check or support from a finance claims expert can help locate your agreement.

Do I have to use a finance claims expert?

No. You can make a claim yourself. Many people do. Some people use one because it is convenient, especially if you have many agreements or limited supporting documentation. They can administer the process for you, but cannot change the outcome.

Can I make a claim for someone else?

Yes. An executor or beneficiary may file a claim on behalf of a deceased estate with the appropriate supporting documentation.

What to do next

You do not need to have all the answers before taking action.

The most practical next step is to run a car finance refund check.

This gives you a starting point. It helps you understand whether your agreement may fall within the FCA scheme.

From there, you can:

• gather your information
• review your position
• decide whether to proceed

You can do this yourself or with the help of a finance claims expert.

The process is now structured, but it is not automatic.

Taking the first step is what moves your claim forward.

_________

References:

1. The payment scheme applies to agreements entered into between 2007 and 2024 - https://www.fca.org.uk/publication/policy/ps26-3.pdf
2. Average payout: £829 per agreement - https://www.fca.org.uk/publications/policy-statements/ps26-3-motor-finance-consumer-redress-scheme