Blog
Claim Car Finance: A Step-by-Step Guide to Filing a Car Finance Complaint
To claim car finance, consumers who have been misled regarding car finance options have the right to submit complaints to their lenders or brokers regarding undisclosed commission arrangements. If complaints remain unresolved, individuals are encouraged to escalate their cases to the Financial Ombudsman Service (FOS).
Car Finance Compensation: Key Facts You Need to Know about Complaint Eligibility
Consumers filing for car finance compensation may be eligible for payouts if they are victims of misrepresented commission structures such as discretionary commission arrangements (DCAs) and non-DCAs or fixed commissions.
FCA Update: Fixed Commissions Now Eligible for Car Loan Claims, Expanding Previous Scope
After a major Court of Appeal decision, the FInancial Conduct Authority (FCA) will consider extending the period for auto lending companies to address customer concerns about discretionary commissions. This move is expected to make both undisclosed discretionary and fixed commissions.
Motor Dealers to Shoulder £16B in Car Finance Claims Amid Appeals Court Decision
In the three consolidated car finance claims cases, the Court of Appeal ruled in favor of consumers, deciding that motor dealers neglected their fiduciary responsibilities, resulting in strong reactions from major players.
Motor Dealers Serving as Credit Brokers Owe a Fiduciary Duty to Customers, Court of Appeal Rules
The Court of Appeal ruled in favour of consumers in a landmark case regarding motor finance commissions, consolidating three appeals: Hopcraft v. Close Brothers, Wrench v. Firstrand Bank, and Johnson v. Firstrand Bank and Motonovo Finance. The court found that dealers breached their fiduciary duty and ordered lenders to repay commissions to borrowers.
Pause for Firms to Respond to Motor Finance Complaints Extended to 4 Dec 2025, FCA Confirms
The FCA has extended the deadline for motor finance companies to respond to DCA complaints to 4 December 2025. Consumers also now have until 29 July 2026, or 15 months after receiving a final response, to escalate their complaints to the Ombudsman. Complaints can still be submitted during the extended period.